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Our Customer Experience department can be reached at <a data-fr-linked="true" href="mailto:help@shopscripps.com" id="isPasted">help@shopscripps.com</a> or via our live chat, which is open Monday through Friday from 8 AM to 8 PM EST, and on weekends from 8 AM to 7 PM EST.To start a live chat, click the chat bubble icon in the bottom right corner of the website.Please make sure to regularly check the spam/junk folder of your email if you don&#x2019;t see a reply in your main inbox within 2 hours.If you don&#x2019;t receive a reply, please contact us during business hours at&#xA0;<a href="tel:+18884890080" target="_blank" rel="noopener" style=" text-decoration: none;" id="isPasted">+1 888 489 0080</a>.

Our Customer Experience department can be reached at help@shopscripps.com or via our live chat, which is open Monday through Friday from 8 AM to 8 PM EST, and on weekends from 8 AM to 7 PM EST. To start a live chat, click the chat bubble icon in the

Customer Care info

Contact Customer Care

I need help with an existing order

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Click here to exchange or return an order

How to exchange or return an order

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Account Management

What does BOGO mean?

How do I recommend a brand for future deals?

The item I want to purchase is out of stock. How can I be notified?

Where do you ship to?

General FAQ

How to Use the Self Serve Returns and Exchanges Portal

Return Policy

Can I exchange my order for a different style or size?

Final Sale items

Returns & Exchanges FAQ

How do I cancel my order?

How do I change my shipping address?

My order status is “unfulfilled”, what does that mean?

When will I receive my order?

How long before I receive my refund?

My billing address is incorrect

I received a delivery confirmation email but my order hasn't arrived

How can I find my order number?

Can more than one brand be included on an order?

Can I ship part of my order to a different address?

I received an incorrect, damaged or defective item- what do I do?

Orders & Shipping FAQ

How do I place an order?

How do I adjust my cart?

Can I use more than one payment method at checkout?

How do I pay by credit/debit card?

What is Shop Pay?

What is AfterPay?

Checkout FAQ

Customer Care infoUpdated 7 months ago